Amazing experience from being greeted by reception staff, to being treated by Dr Kishan Patel and his lovely nurse, who were both gentle and caring throughout. Dr Patel resolved all of my many issues in one appointment; all being completely painless procedures. Highly recommended practice and will be returning again. Thanks to this amazing team.
I felt harassed by the receptionist. I walked in to get an appointment as the practice is a two minute walk from my place & the receptionist said “you can’t just walk in for an appointment” which was extremely rude. To which I responded that I need to request an appointment on an urgent basis after I called NHS few hours ago. I booked a private appointment for two hours later. The visit was okay, the doctor took x-rays and discussed the diagnosis with me. However, I requested to receive the x-rays and the doctor said I can get it by email. I was just so terrified by the receptionist that didn’t bother to ask for it. I am now back home and will get all my dental issues resolved rather than going there again.
I went to see Dr Kishan for two tooth extraction. I was a bit nervous at first as i have never extracted two tooth at the same time. But he made me feel very comfortable and felt absolutely no pain during the procedure. Kishan advised me what to do after the extraction to make the post-recovery painless. Reception are lovely by the way!
Found myself in a desperate situation on a Saturday morning in desperate need of dental attention. I must’ve spoken to a hundred dental surgeries and not one could give me an urgent appointment or even offer any assistance. Not only were people not able to help, but they also didn’t seem bothered or care until I came across Sue at Docklands Dental House. To say she went above and beyond is an understatement. She went out of her way to get me the help I needed in my hour of need. I’ve registered with the practice and hope to be a long term patient for all my care needs because of her. Sue may not be the actual dentist who saw me, but her care and assistance meant so much more, which makes her the heart of the practice. Thank you for caring Sue.
I strongly advise anyone and everyone to not attend this dentist!! I’ve attended 3 times this month. I kept quiet about my experience during the first 2 visits but after today, I’ve decided to write a review. I hate to use such description as I am a black woman myself but I do not have anyone’s name a part from the actual dentist I saw. I’ll start with my encounter today with the rude black girl/woman, i believe she’s a hygienist, that always hanging around reception sitting on a cupboard chatting with the Asian receptionist. I called this morning and was given an same day appointment because Sunny (Dentist) did not do my filling properly last week. After around 40mins to be seen and seeing a guy that came in after me be seen before me, I asked reception how much long it would be. To my surprise, I was met with rudeness and defensiveness. The black girl/woman sitting on some sort of cupboard on the wall, interrupted the receptionists I was taking to and said she told me on the phone this morning that I would to “sit and wait” abruptly. I told them that’s not actually what was said. She told me while we wearing discussing a time that I would be seen in between appointments and offered for me to come at 12:30. Anyways after a back and forth I was told by the Asian lady to wait until the guy that came after me has finished with Sunny (dentist), in a tone as though I’m her child. I think it’s ridiculous that someone should “sit and wait” however long it takes for your dentist to fix an inadequate job. Once Sunny finished, the black girl went to his room and was talking to him and the woman in there, I’m assuming talking about me as when I was called in, they asked if everything was ok. The previous two visits I had, the white lady was polite and greeted me when I would enter the room but Sunny was short and unwelcoming. That leads me to say that my two previous appointments was a terrible experience with Sunny. He was not friendly or welcoming. I actually felt uncomfortable but really wanted to sort out my fillings. Last week, he made several calls while I was waiting on the chair to sort out a cab journey for family. After the procedure, he never explained anything and looked at me like I was stupid when I asked after care questions,for example, how long should I not eat for etc. He also presented the same way at my first visit.
